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ReadMeliora is in beta, so something may not work the way you expect. The support widget is the green chat button in the bottom right corner of every screen.
1

Open the widget

Choose the green chat button in the bottom right corner.
2

Describe what happened

Say what you were doing, what you expected, and what you saw instead. Include the page you were on if you can.

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Support Widget Location

The support widget is the green chat button in the bottom right corner of a light page.

The green chat button in the bottom right, on a light page.